Policies, Terms and Site Usage
Privacy Policy
Our Privacy Policy
​This privacy policy ("policy") will help you understand how we use and protect the data you provide to us when you visit and use www.cosmiqueink.com.
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We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
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What User Data We Collect
​When you visit the website, we may collect the following data:
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Your IP address.
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Your contact information and email address.
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Other information such as interests and preferences.
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Data profile regarding your online behavior on our website.
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Why We Collect Your Data
We are collecting your data for several reasons:
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To better understand your needs.
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To improve our services and products.
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To send you promotional emails containing the information we think you will find interesting.
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To contact you to fill out surveys and participate in other types of market research.
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To customise our website according to your online behaviour and personal preferences.
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Safeguarding and Securing the Data
​COSMIQUE INK / COSMIQUE LTD is committed to securing your data and keeping it confidential. COSMIQUE INK / COSMIQUE LTD has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
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Our Cookie Policy
​Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyze web traffic, web pages you spend the most time on, and websites you visit).
The data we collect by using cookies is used to customise our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).
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Links to Other Websites
​Our website contains links that lead to other websites. If you click on these links COSMIQUE INK / COSMIQUE LTD is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
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Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.
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COSMIQUE INK / COSMIQUE LTD will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.
SERVICES POLICY
ARRIVAL
​Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup-free eyes/brows/lashes. Extra time spent removing makeup means less time for the treatment. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
Our store is not a safe and appropriate place for kids so we'd appreciate it if you don't bring children with you into our salon, please.
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SICKNESS OR FAMILY EMERGENCY
​If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again. A one-time allowance of a last-minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no-show policies are in effect.
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RESCHEDULING + CANCELLATION + NO SHOW
​When you have made an appointment online, it does not mean that your booking is accepted until it's confirmed by us. You will receive a booking confirmation from us.
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As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email, or both. Rescheduling must be made before your service date at least 48 hours for no penalty and a new appointment date would be subject to availability. If you cancel the appointment, you will be charged 100% of your deposit as a cancellation fee. If you reschedule or don't show up at your appointment at the scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit will be required at the time of booking. If we cannot accept your booking your deposit will be refunded. The refund process will take about 5-10 days. This is to protect the time set aside especially for you, as well as to protect our time which is booked up quickly. In return, we promise to keep appointments on time, give you our full and undivided attention, and of course, make your experience run much smoother.
​Please note: we reserve the right to refuse your booking and refund what you have paid.
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SERVICE CONSULTATION
​A Free consultation can be scheduled.
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OTHER ARTISTS' WORK
​Eyebrow/lip/eyeliner tattoo: We do not touch up over other artists' work. If you want to have your brows/lips/eyeliners fixed from the work that was done elsewhere, please contact us and send us photos for consultation. We might be able to go over your existing tattoo or need removal before redoing it and it will be treated as a new treatment. More than one session of laser removal may be required. In this case, rest time between removal sessions is one week.
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AFTER HOUR APPOINTMENTS
​In certain circumstances and seasons, last-minute or after-hour appointments might be available on a case-by-case basis for an additional fee of $30. Please contact us directly to schedule your after-hour appointment.
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REFUND POLICY
​You are paying for the artist's time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30 minute express touch up if it is at the fault of application or product. We don't take responsibility for any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions.